Privacy and cookies

Cookies this website sets

This website uses no advertising cookies and no analytics. For visitors, its own code sets at most two cookies, and neither holds your name, contact details or anything you typed:

• stc-greeted remembers that the chat assistant has already said hello on this device, so the greeting does not appear again. It holds only the value 1, is set the first time the greeting appears, and lasts one year.
• __Host-stc-chat is set only if you open the chat assistant. It holds a random code that lets the website match your messages to your conversation. Scripts on the page cannot read it, it is sent only to this website over a secure connection, and it lasts up to 24 hours. Clearing the chat replaces it with a new one.

The Feedback button sets no cookie. If you use it, the website sends the comments you type, which part of the page each one points at, and the page’s address to the project’s task list in Linear, a project-management service, after a Cloudflare security check. It does not send your name, anything else typed into the site, or a picture of the page. The project aims to delete feedback once it has been dealt with, and within 30 days.

You can also attach photos or videos to a comment, after confirming you have the right to share them and that everyone shown has agreed. Attached files are stored with Cloudflare without their file names. Anyone who has a file’s link can open it, so only attach what you are happy to be public. Files are kept until the project owner deletes them, which is not automatic.

Cloudflare, which hosts this website, can add its own security cookies to some requests. Those are set by Cloudflare’s network, not by this website’s code. Staff-only areas of the site sign in through Cloudflare Access, which sets its own sign-in cookie for staff; visitors to the public pages never meet it.

You can remove these cookies at any time in your browser’s settings. If you remove stc-greeted, the greeting may appear once more.

The chat assistant

The chat assistant, Sima (short for Simaru), is an AI tool, not a person. It answers from the information published on this website and can point you to pages here. It cannot confirm eligibility, availability or what a support would involve for you; please confirm those with the team directly.

• Your messages are sent through Vercel’s AI Gateway to Anthropic, whose Claude models produce the replies. Vercel and Anthropic each apply their own retention rules to what they receive.
• The website keeps your conversation on its server so a reply can follow from earlier messages. It is scheduled for deletion 24 hours after the last reply. The Clear chat button deletes it sooner.
• To limit misuse, the website keeps short-lived usage counts against a scrambled code made from your network address. It does not store the address itself or anything you wrote in those counts.
• The website does not write your messages to its logs and does not send them to any analytics service.
• If you choose to talk to the assistant by voice, your audio is sent to OpenAI to produce spoken replies. The website does not store the audio or the voice transcript.
• If you use the microphone button to dictate a message, your browser’s own speech service (such as Google or Apple) turns your speech into text. The website receives only the text you choose to send.

Please do not share personal, health or NDIS plan details in the chat. If someone is in immediate danger, call 000.

The referral forms

The referral form and the continence assessment referral form each send your answers once, by email. The website does not keep a copy of the answers. For 24 hours it keeps a short delivery record — a reference number and a fingerprint of the submission, not the answers themselves — so the same referral is not sent twice.

Neither form accepts file uploads. If you have supporting documents for a continence referral, the form asks you to email them separately to enquiries@simarutruecare.com.au and quote your reference number.

Questions

For a question about this page or about information Simaru True Care holds, contact the team on (08) 7078 5715 or at enquiries@simarutruecare.com.au.